BOOKING TERMS & CONDITIONS

1. INTRODUCTION

“Antelope Travel” means ANTELOPE TRAVEL AGENCY – GREEK VACATIONS SPECIALISTS;

“Unavoidable and extraordinary circumstance” means a situation beyond the control of the party who invokes such a situation and the consequences of which could not have been avoided even if all reasonable measures had been taken, and include, indicatively: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers, closed or congested airports (save overbooking), hurricanes and other actual or potential severe weather conditions;

"Terms" means these Booking Terms & Conditions, our Website Terms of Use, Privacy Policy and Cookies Policy, copies of which are available at
https://antelopetravel.gr/antelope_gdpr , https://antelopetravel.gr/terms-and-conditions

"we", "us" and "our" means Antelope Travel;

“Website” means www.antelopetravel.gr ;

"you" and "your" means all persons named on your booking confirmation and in your travel party (including anyone who is substituted or added at a later date).

2. HOW TO CONTACT US

You can contact us on the details below:

Address: Promitheos str., Paleo Faliro, Athens – Greece, P.C.
Tel.: +30 210 9420 984 – 587, +30 210 9420 552
Email – address: info@antelope-travel.com

Calling from USA 650-741-1359
Calling from Europe +30 210 94.20.587
Calling from Australia 280-113-87

3. OUR AGREEMENT WITH YOU

This Website helps you find travel products and to make the necessary reservations, and acts as an interface in the transactions involved with the suppliers of several travel services.

Our agreement with you sets out what you can expect from us when you buy a package holiday via the Website. You should read these Booking Terms & Conditions carefully before you book to understand how they affect your specific travel arrangements.

The acceptance of these Booking Terms & Conditions is a condition of purchasing a package holiday from our Website. Therefore, the Booking Terms & Conditions form part of our agreement with you and cannot be separated.

These Booking Terms & Conditions apply between you and us because the combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302.

Therefore, you will benefit from all EU rights applying to packages. Antelope Travel will be fully responsible for the proper performance of the package as a whole.

Additionally, as required by law, Antelope Travel has protection in place to refund your payments and where transport is included in the package, to ensure your repatriation in the event that Antelope Travel becomes insolvent.

Following the below hyperlinks the traveler will receive the following information:

Key rights under Directive (EU) 2015/2302

- Travelers will receive all essential information about the package before concluding the package travel contract. → You can find complete information of each of our products on the Website.

- There is always at least one trader who is liable for the proper performance of all the travel services included in the contract. → For more information, please read Section 3 .

- Travelers are given an emergency telephone number or details of a contact point where they can get in touch with the organizer or the travel agent. → For more information, please read Section 2 .

- Travelers may transfer the package to another person, on reasonable notice and possibly subject to additional costs. → For more information, please read Section 8.1 .

- The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveller may terminate the contract. If the organizer reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs. → For more information, please read Section 5.3 .

- Travelers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate. → For more information, please read Section 7 .

- Travelers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package. → For more information, please read Section 9.1 .

- Additionally, travelers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee. → For more information, please read Section 9.1 .

- If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organizer fails to remedy the problem. → For more information, please read Sections 7 and 12 .

- Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed. → For more information, please read Sections 7 , 11 and 12 .

- The organizer has to provide assistance if the traveller is in difficulty. → For more information, please read Section 2 .

- If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. XY has taken out insolvency protection with YZ (the entity in charge of the insolvency protection, e.g. a guarantee fund or an insurance company). Travellers may contact this entity or, where applicable, the competent authority (contact details, including name, geographical address, email and telephone number) if services are denied because of XY's insolvency. → For more information, please read Section 10 .

Directive (EU) 2015/2302 as transposed into national law http://www.et.gr/idocs-nph/search/pdfViewerForm.html?args=5C7QrtC22wG3UHk-ZeQumndtvSoClrL8QOHhv6y7tVntIl9LGdkF53UIxsx942CdyqxSQYNuqAGCF0IfB9HI6qSYtMQEkEHLwnFqmgJSA5WIsluV-nRwO1oKqSe4BlOTSpEWYhszF8P8UqWb_zFijGXV4F9h5_uwRD8Fbps09SzgvkNVz2TKTLIHpcE_EkJ3

4. YOUR TRAVEL BOOKING

4.1. Legal age and responsibility

To confirm the booking, you accept and ensure that:

- You are over the age of 18 and have full legal capacity and sufficient authorization to make bookings and enter into legal agreements;

- You have the consent of all persons named in the booking, as well as the authorisation of the parents of any persons under 18 years of age that are taking part in it;

-All persons named have accepted these Bookings Terms & Conditions. You will assume responsibility for informing all persons named in the booking with regards to relevant details and other pertinent details;

-Notwithstanding the statements set out in our Privacy Policy, you are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking;

- You will be responsible for any payments related to it;

-You guarantee that all the personal information provided in the process of making your booking is correct. Likewise, you accept the financial responsibility for all transactions made in your name or via your bank account;

-Where minors, unaccompanied by a parent or another authorised person, travel on the basis of the Agreement, which includes accommodation, the direct contact with the minor or the person responsible for the minor at the minor’s place of stay is enabled through the following tel. Greece phone·+30 210 9420 984 – 587 or the USA number 650-488-7941.

4.2. The Booking

Once the booking is made, we will supply you with a written copy of the booking confirmation which, together with these Booking Terms & Conditions, forms part of the Agreement made between us and you and which confirms to you all the details regarding your holiday.

Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. You must be 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name.

You are responsible for passing on any information regarding the booking or any changes made in relation to the booking to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations.

In addition, you are also responsible for:

notifying us prior to the time of booking of any personal circumstances and needs of any person included in the booking including, without limitation, whether any such person requires additional assistance (for example, if you or a member of your party have difficulty in walking 500 metres) and;

notifying us at any time from the time of booking until 48 hours prior to the flight’s departure by calling our contact center if any person travelling on the booking requires additional assistance or if additional assistance previously requested is no longer required.

Any person who is under 18 years old must be accompanied by an adult on his or her journey.

There may be other restrictions and conditions on some offers, but these are explained in the details of those offers and in the pre-contractual information offered to you.

When you submit your booking, we will confirm the booking as soon as possible and at least within 24 hours of receiving your request for a booking.

If you add additional arrangements to your booking which were not included in your original booking, such additional arrangements will only be confirmed when we have sent you written confirmation that the additional arrangements have been booked.

5. THE PRICE YOU PAY

5.1. Paying for your Travel Arrangements

You will be able to pay a deposit for your holiday should you wish to for any booking made more than 45 days before departure, with the full balance due 45 days prior to departure. The deposit amount will be specified by us when your booking is made. In the event that non-refundable hotels have been selected, there will be no option to pay a deposit and you will be required to pay the full amount. If this is the case, this will be clearly mentioned on the selected package and you will have the option to accept this. Once confirmed, the booking deposit, additional charges paid, and insurance premiums will not be refunded in the event of cancellation except in the circumstances specified in Sections 5 , 6 or 7 of these terms and conditions or as otherwise required by law.

When you pay a deposit, we will state on the booking confirmation the balance owed and the due date for the remainder of the payment. You must pay any balance due at least 45 days prior to the date of your departure. If you don’t, we reserve the right to treat your booking as cancelled. By accepting these Booking Terms & Conditions, you authorize us to charge to your credit/debit card the remainder due 45 days prior to the date of your departure.

Telephone bookings will incur an additional booking charge of 30, 00 EUROS.

5.2. Price changes before making your booking

Before making your booking, you will be informed as part of the pre-contractual information that we provide to you about the existence of additional expenditures arising or likely to arise from the services included in your booking and associated with the holiday booked. All prices we advertise on our Website are accurate at the date published, but we reserve the right to change any of those prices from time to time before you confirm a booking with us:

fuel costs: Prices include a cost for fuel that was estimated at the date of publication. We reserve the right to change the amount of the fuel supplement element of the price of your holiday should the amount of the fuel supplement change after the date of publication on our Website. Prices are constantly monitored and can go up or down. We will tell you the up-to-date price of your chosen travel arrangements and of any other services advertised by us before confirming your booking;

air Passenger Duty: Where applicable, Air Passenger Duty, which is payable by all passengers departing from European airports, is included in the price of your holiday;

city Taxes and complementary fees: price of your booking may not include all local fees which will be payable locally. We will include an indication of the type of additional fees which you may still have to bear, and we endeavour to advise you of all local fees in our descriptions, but this may not be possible, or they may change from time to time.

All prices advertised on our Website reflect the total price, including sales taxes (with the exception mentioned below about city taxes) and management costs. However, other complementary local fees (include, but are not limited to, local city or tourism taxes, air-conditioning, safety deposit boxes, television remote control, spa facilities, pool or beach towels, daily car parking, entertainment and activities away from your accommodation, highchairs, cots, babysitting services, meals for infants room service, mini bar, TV/Satellite TV, telephone calls, sea views, sun loungers, jacuzzi, sauna, table tennis, billiards and darts) might be charged as a consequence of the use of these additional services or in case of city-tourism taxes.

5.3. Price changes after making your booking

We reserve the right to change the price of your holiday after you have booked in the circumstances described below but will not change the price 20 days before the departure date. After a booking confirmation has been sent to you, any increase to your holiday price will only be as the result of changes in:

(a) the price of the carriage of passengers resulting from the cost of fuel or other power sources;

(b) the level of taxes or fees on the travel services included in the Agreement imposed by third parties not directly involved in the performance of the package, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or

If we need to change the price, we will forward an amendment invoice reflecting any changes made at least 14 days before the your arrival date.

In the event of an increase in your holiday price of more than 8% (calculated as above), then you may within 14 days as of us sending the amendment invoice to you either accept the proposed change or terminate the Agreement without paying a termination fee. If you choose to terminate the Agreement, you will be entitled either to receive a refund of all monies paid to us within 14 days as of the termination of the Agreement or the alternatives set out in section 7 (except in relation to compensation payments). In case you do not inform us about your decision within 14 days as of us sending the invoice to you, it will be considered that you have chosen to terminate the Agreement and receive a refund of all monies paid to us.

It is noted that you have the right to a price reduction corresponding to any decrease in the costs referred in Section 5.3. (a) – (c) that occurs after the conclusion of the Agreement before the start of the package. In this case, we have the right to deduct actual administrative expenses from the refund owed to you. At your request, we shall provide proof of those administrative expenses.

6. IF WE CANCEL YOUR BOOKING

We aim to provide your holiday as booked, but we may need to cancel:

(i) because of an Unavoidable and extraordinary circumstance and provided that we notify you of the termination of the Agreement without undue delay before the start of the package; or

(ii) if you do not pay the balance of the holiday price on time (at least 45 days prior to the date of your departure) or;

(iii) if the number of persons enrolled for the package is smaller than the minimum number stated in the Agreement and we notify you of the termination of the Agreement not later than:

20 days before the start of the package in the case of trips lasting more than six days;
7 days before the start of the package in the case of trips lasting between two and six days;
48 hours before the start of the package in the case of trips lasting less than two days.

If we cancel your holiday, except where this is because you have not paid or if we cancel because of an Unavoidable and extraordinary circumstance you can either have a full refund of any payments made for the package (but we shall not be liable for additional compensation) minus the appropriate termination fee, which shall be paid not later than 14 days after the package is cancelled.

7. IF WE CHANGE YOUR BOOKING DETAILS

We hope that we will not have to make any change to your holiday but, because your holidays are planned many months in advance, we sometimes do need to make changes. We will let you know about any important changes to holidays shown on our Website when you book. If you have already booked and in any case before the start of the package, we will let you know about any changes as soon as we can.

Flight timings shown by us on the Website are for guidance only and may change. Where we are unable to provide a seat option that you have paid for we will refund the amount you have paid. Your booking confirmation will show the latest planned flight timings.

7.1. Major changes to your holiday

Occasionally and before the start of the package, we have to make major changes to your holiday with us or we may not be able to fulfil your special requirements which we have accepted.

Major changes to your holiday for which we will pay compensation using the scale shown below (unless the change is for an Unavoidable and extraordinary circumstance), may include the following changes:

(i) changes of the main characteristics of the travel services:

the travel destination(s), itinerary and periods of stay, with dates and, where accommodation is included, the number of nights included;
the means, characteristics and categories of transport, the points, dates and time of departure and return, the duration and places of intermediate stops and transport connections· A delay to your flight that we need to make within 24 hours before you are due to depart will not be considered a major change unless the delay is for more than 24 hours;
the location, main features and, where applicable, tourist category of the accommodation under the rules of the country of destination;
the meal plan;
visits, excursion(s) or other services included in the total price agreed for the package;
the approximate size of the group, where it is not apparent from the context whether any of the travel services will be provided to you as part of a group;
where your benefit from other tourist services depends on effective oral communication, the language in which those services will be carried out;
whether the trip or holiday is generally suitable for persons with reduced mobility and, upon your request, precise information on the suitability of the trip or holiday taking into account your needs

These changes are only examples and there may be other significant changes which constitute major changes.

If we tell you about any of these major changes or inability to fulfil your special requirements that we have already accepted after we have confirmed your holiday booking and before the start of the package, you may either accept the proposed change or terminate the Agreement without paying a termination. In case you choose to terminate the Agreement you are entitled either to (i) accept a replacement holiday from us of at least equivalent standard or superior quality or (ii) if we are not able to offer you one of equivalent or superior quality, accept a replacement holiday from us of a lower standard and recover from us the difference in price between the holiday originally purchased and the lower standard holiday, or (iii) cancel your holiday with us and receive a full refund of all monies paid.

You must let us know your choice within 21 days, where feasible, and in case within 2 days, as of receiving our communication. In the event that you do not inform us we shall assume that you have chosen to terminate the Agreement and receive a full refund of all monies paid. In this case you are also entitled to compensation as follows:

Period before departure when a major change or cancellation is notified by us	Compensation payable per booking

We will only make one compensation payment for each booking.

If you choose a replacement holiday, the terms and conditions applicable to your holiday will not change and these Terms still apply to your new booking. Exceptions may apply for example, payment date changes and changes to refundable or non-refundable accommodation.

In February 2005 a new Europe-wide law relating to denied boarding, delays and cancellation of flights came into force. This law granted rights to passengers including in certain circumstances the right to cancel their flight and receive reimbursement of the cost of the flight from their airline. Full details of these rights are publicized at EU airports and is also available from affected airlines.

8. IF YOU CHANGE YOUR BOOKING DETAILS

You must ensure all names and details are entered correctly at the time of booking. Please notify us as soon as possible in writing and by phone if there is something that you need to correct (or if you don’t receive a booking confirmation within 24 hours of making your booking).

8.1. Transfer of the Agreement to another traveler

After giving us notice on a durable medium at least 7 days before the start of the package, you may transfer your booking to another person provided that you authorise the change in writing and the new traveller accepts the transfer and agrees to comply with the Terms.

We will charge an amendment fee to change a traveller on a booking to cover our costs of making such change in accordance with the table set out below.

Please note that if you wish to transfer your booking to another person, in some circumstances this may be treated as a cancellation by the flight or accommodation provider and you may be charged up to 100% of the original cost of your holiday in accordance with Section 9 , we will inform you of this at the time if this is the case.

Charges will be added to the new booking confirmation. In case the new lead passenger or you fail to pay, both of you will be responsible for the payment of any balance due on that new booking confirmation.

8.2. Bookings details changes

If, after your booking confirmation has been issued, you wish to change your holiday in any way, for example your chosen departure date or accommodation, any request for changes to be made must be in writing and as soon as possible from the lead passenger.

In case the changes are possible, you will be asked to pay an amendment fee, in accordance with the table set out below. We will notify you of the amount of the amendment fee when you contact us. You should be aware that these costs could increase the closer to the departure date that changes are made, and you should contact us as soon as possible.

We will try to arrange for these changes to be made but it may not always be possible. Depending on when you inform us, some changes may be treated by us as a cancellation of your existing holiday and a request to book a new holiday, or in some instances, the amount of change and applicable fees may mean that a cancellation and rebook is a better option, in any case we will inform you about such circumstances.

In the event that you wish to make a change to your accommodation, if a non-refundable accommodation was chosen originally, you shall remain liable to pay 100% of the cost of the original accommodation.

When changing your holiday details, the price of your new travel arrangements will be based on the price that applies on the day you make the change. These prices may not be the same as when you first made your booking.

Please note that flight options are non-refundable but may be amended in certain circumstances, subject to payment of the amendment fees and other associated costs listed in this section 8. Certain extras, such as transfers, excursions, theme park tickets and airport extras may be non-refundable. We will make any non-refundable bookings clear when you book those arrangements. Please check with us if you are unsure at the time of booking.

Amendment Fees

Amendment Request

9. IF YOU CANCEL YOUR BOOKING

You may terminate this Agreement at any time before the start of the package. If you want to cancel your booking, you must contact us as soon as possible in writing by sending an email to cancellations@antelope-travel.com. Cancellation after booking your package are subject to our cancellation policy below outlined below.

9.1. Guide to our cancellation charges

Where you need to cancel your holiday because of an unavoidable and extraordinary circumstance occurring at the place of destination or its immediate vicinity and significantly affecting the performance of the package or which significantly affect the carriage of passengers to the destination, you will not be required to pay a cancellation charge and can have a full refund, but you shall not be entitled to additional compensation.

If you want to cancel your holiday and we are not at fault, we will apply a cancellation charge in accordance with the table set out below to cover the cost of processing your cancellation. We will confirm to you the amount of the cancellation charge when you contact us. You will be responsible for paying this charge.

The charge will be calculated according to how many days before your booked departure we receive your cancellation notice as per the table below and is to cover our administrative and management costs of cancelling your holiday. If you want to cancel one or more passengers on the booking you will have to pay a proportion of the applicable cancellation charge for those passengers.

Where hotels, extras, transport or flight options are non-refundable, in part or in full, the cost of these will be added to the cancellation charge you have to pay. Please note this could be up to 100% of the cost of your original holiday.

Deposit required for Confirmation & Cancellation Policy for Vacation Packages

As soon as we have finalized your booking, we require 40% deposit upon confirmation via our secure software unless you have chosen a non-refundable deal where the full amount is required. We will charge the balance 45 days prior to your arrival, unless otherwise stated. The deposit and the flights amount are non – refundable.

Cancellation Policy:
Applies only for the balance:
- 45 days prior to arrival date: Full refund
- 44 – 35 days prior to arrival date: 50% cancellation fees apply
- 34 – 25 days prior to arrival date: 75% cancellation fees apply
- 24 – 0 days prior to arrival date: 100% cancellation fees apply

Cancellation Charges

Cancellation Requests

With respect to off-premises Agreements, you have the right to withdraw from the Agreement within a period of 46 days without giving any reason. The deposit paid for your vacation package will remain non-refundable.

10. YOUR HOLIDAY IS FINANCIALLY PROTECTED

If we become insolvent, payments will be refunded. If we become insolvent after the start of the package and if transport is included in the package, repatriation of the travelers is secured.

11. OUR RESPONSIBILITY FOR YOUR HOLIDAY

11.1. We will arrange for you to receive the services that make up the holiday that you have booked and we have confirmed. These services will be provided either directly by us or through independent suppliers contracted by us. We have taken all reasonable care to make sure that all the services which make up your holiday advertised by us are provided by efficient and reputable businesses. We are responsible for the performance of the travel services included in the Agreement, irrespective of whether those services are to be performed by us or by other travel service providers.

11.2. If any part of your holiday is not provided as described, we shall remedy the lack of conformity, unless that: (a) is impossible or (b) entails disproportionate costs, taking into account the extent of the lack of conformity and the value of the travel services affected. In such a case you are entitled to an appropriate price reduction for any period during which there was lack of conformity, unless we prove that the lack of conformity is attributable to you. You shall also be entitled to receive appropriate compensation from us for any damage which you sustain as a result of any lack of conformity. You shall not be entitled to compensation for damages if we prove that the lack of conformity is (a) attributable to you or (b) attributable to a third party unconnected with the provision of the travel services included in the Agreement and is unforeseeable or unavoidable or (c) due to unavoidable and extraordinary circumstances.

11.3. Without prejudice to the exceptions laid down in Section 11.2 , if we do not remedy the lack of conformity within a reasonable period set by you, you may do so yourselves and request reimbursement of the necessary expenses. It is not necessary for you to specify a time-limit if we refuse to remedy the lack of conformity or if immediate remedy is required.

11.4. Where a significant proportion of the travel services cannot be provided as agreed in the Agreement, we shall offer, at no extra cost to you, suitable alternative arrangements of, where possible, equivalent or higher quality than those specified in the contract, for the continuation of the package, including where your return to the place of departure is not provided as agreed. Where the proposed alternative arrangements result in a package of lower quality than that specified in the Agreement, we shall grant you an appropriate travel reduction. You may reject the proposed alternative arrangements only if they are not comparable to what was agreed in the Agreement or the price reduction granted is inadequate.

11.5. Where a lack of conformity substantially affects the performance of the package and we have failed to remedy it within a reasonable period set by you, you may terminate the Agreement without paying a termination fee and, where appropriate, request, in accordance with Section 11.2, price reduction and/or compensation for damages. If it is impossible to make alternative arrangements or you reject the proposed alternative arrangements in accordance with the last sentence of Section 11.4, you are, where appropriate, entitled to price reduction and/or compensation for damages in accordance with Section 11.3 without terminating the Agreement. If the package includes the carriage of passengers, we shall in the cases of the first and second sentence of this Section 11.5, also provide your repatriation with equivalent transport without undue delay and at no extra cost to you.

11.6. As long as it is impossible to ensure your return as agreed in the Agreement because of unavoidable and extraordinary circumstances, we shall bear the cost of necessary accommodation, if possible of equivalent category, for a period not exceeding three nights per traveller. Where longer periods are provided for in European Union passenger rights legislation applicable to the relevant means of transport for the traveller’s return, those periods shall apply.

12. CLAIMS

12.1. If you have a complaint

You shall inform us (see contact details in Section 2) without undue delay, taking into account the circumstances of the case, of any lack of conformity which you perceive during the performance of a travel service included in the Agreement.

12.2 Personal Injury

If you suffer injury, illness or death directly as a result of the services provided as part of your holiday we may pay you compensation as per Section 11.

If you suffer injury, illness or death on your holiday you agree to assist us with our investigations in the following ways:

you should contact us in the contact details mentioned in Section 2 about your injury or illness while you are in the resort;
you should submit your compensation claim at info@antelope-travel.com within 1 month of coming home from your holiday to allow us to investigate it properly and cooperate with us so as to enable us to carry out such investigation;
you should include a letter about your injury or illness from your doctor if you can;
you will transfer to us any rights you have against the supplier or any other person, so that we can claim back from suppliers any payments we make to you, plus any legal or other costs. We will not make a profit from this;
you should cooperate fully with us if we or our insurers want to enforce any rights transferred to us;

Regardless to the foregoing, any payments we make may be limited in accordance with Greek Law and international conventions.

12.3. Obligation to provide assistance

We shall give appropriate assistance, without undue delay, to you in difficulty, including in the circumstances referred to in Section 11.6 , in particular by:

- providing appropriate information on health services, local authorities and consular assistance and

- assisting you to make distance communications and helping you to find alternative travel arrangements.

We reserve the right to charge a reasonable fee for such assistance of the difficulty is caused intentionally by you or through your negligence. That fee shall not in any event exceed the actual costs incurred by us.

13. INSURANCE, EXCURSIONS AND OTHER SERVICES “EXTRAS”

We confirm to you that we have acquired a valid insurance policy, under which our insurers have agreed to reimburse you in the event of our insolvency, for the monies you have paid to us in respect of your holiday.

However, it is recommended that you and all other members of your party, including infants and children, are adequately insured on holiday, for example to cover any applicable cancellation, repatriation or assistance costs in the event of accident, illness or death. Please note such insurance policies do not have to be purchased via us or any third party we may recommend.

Insurance, excursions, tours or any other products and services booked independently from the Website (“Add-ons” & “Tours”) that you may choose to book or pay for directly either with a third party before your holiday, or whilst you are on holiday/in resort do not form part of your holiday provided or arranged by us. For any Extras that you book, your contract will be directly with the provider of those Extras (whether the insurance provider, operator of an excursion or tour or the supplier of products and services as the case may be). We are not responsible for the provision of Extras or for anything that happens when Extras are being provided to you by the operator and/or supplier as the case may be.

Any extras booked directly with us on or through our website or via our contact center will be covered by our agreement with you.

14. ONLINE CHECK-IN

All customers should check-in online on the airlines’ website before they travel. You will be able to check in online for your flight prior to departure via the airlines’ website. Check the relevant websites for online check-in opening and closing times. Usually online check in is offered 48-24 hours prior to departure date.

15. CONDUCT WHILE TRAVELLING

We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behavior is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveller or our staff or agents at the point of departure or resort in any risk or danger, on the telephone, in writing or in person.

If the captain of your flight or any of the cabin crew or ground staff (driver, guide, escort) believe that you could be disruptive or that you are suffering from a contagious disease, they can also refuse to let you proceed with your travel arrangements, restrict your movements on board, or disembark you from an aircraft.

If you are disruptive and prevented from boarding your outbound flight, we will treat your booking as cancelled by you from that moment, and you will have to pay cancellation charges as set out in Section 9 . If this occurs overseas then you will become responsible for your own return home and any other members of your group who cannot or will not travel without you. We will not be liable for any refund, or compensation or any costs or expenses you incur.

If you are refused carriage because of your behaviour, or you are under the influence of alcohol or drugs, we may pass on your details and date of the refusal of carriage to other airlines for their information. This in turn may make it difficult for you to book other airline tickets. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour including but not limited to (i) repairing or replacing property lost, damage or destroyed by you, (ii) compensating any passenger, crew, staff or agent affected by your actions and (iii) diverting the aircraft for the purpose of removing you from the aircraft. Criminal proceedings may also be instigated.

16. YOUR ACCOMMODATION

Any accommodation we arrange for you must only be used by those people named on the final version of your booking confirmation. You are not allowed to share the accommodation or let anyone else stay there. You are responsible for the cost of any damage caused to your accommodation or its contents during your stay. These charges must be met by you and may have to be paid locally.

17. THE CONDITIONS OF YOUR FLIGHT TICKET

When you travel by air, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention.

When arranging this transportation for you, we rely on the terms and conditions contained within these international conventions and those terms and conditions. You acknowledge that all of these terms and conditions form part of your agreement with us. You can ask us to provide you with a copy of any of the conditions applicable to your journey.

18. TRAVEL TRANSFERS – SPECIAL CONDITIONS

18.1 Transfers for children/infants

Please note that infant car seats and/or children’s car booster seats are not provided for any transfers and must be taken as part of your baggage (at your own cost) and must be used for all children /infants unless they are over the age of 12 or over the height of 135 cm.

18.2 Sports Equipment

Where you are travelling with any sports equipment, your holiday price may increase due to costs relating to additional transfer requirements for such equipment. Please contact our customer services team prior to booking to discuss your requirements.

19. FRAUD OR UNLAWFUL ACTIVITY

Payments must be authorized by the cardholder named in the holiday booking. We withhold the right to cancel or block your holiday payment without prior notice if:

the transaction has an elevated risk of fraud measured by examining a range of pre-set data and based on our extensive knowledge and experience of fraud attempts;
the cardholder did not authorise the payment and claims that the holiday booking is fraudulent;
or we reasonably suspect that the cardholder or passenger is connected to other fraudulent activity.

If we block your card transaction as set out above, we may request that you remit payment with a different payment method or payment card.

19.1 Suspected Fraud

From time to time we are asked by banks and card issuers to investigate transactions which the cardholder believes to be fraudulent. If in the course of such investigation we reasonably establish that a cardholder has claimed a transaction to be fraud in error, then the holiday booking will be subject to further internal checks. Any future bookings connected to such cardholder details may be denied until such time as any outstanding monies owed to us relating to the error are recovered.

20. PASSPORT, VISA AND IMMIGRATION/HEALTH REQUIREMENTS AND FOREIGN OFFICE ADVICE

You agree that, prior to booking your holiday with us, we have confirmed to you general information about:

passport and visa requirements for your holiday (including information about the length of time it is likely to take to obtain the appropriate passports and visas);
and health formalities required for the journey and the stay.

It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and/or to comply with any health formalities required. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements.

21. CONTACTING YOU

If you book via our Website or have opted in other circumstances for us to contact you via email, we will communicate with you using the email address you have provided. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. In the event of disruptions or changes to your holiday we may contact you via email, phone or SMS.

22. LIMITATION OF LIABILITY

These Booking Terms and Conditions are subject to the suppliers' rules and restrictions which are made available to you before any booking is completed and which the you also accept at the moment that a booking is actually placed. It is your responsibility to familiarise yourself with the suppliers' rules and restrictions and any third party booking service supplier’s terms and conditions.

'Supplier' means a supplier of services, such as an airline, hotel, tour operator (, car hire company, train operating company, insurance provider.

These Booking Terms and Conditions can be changed by us at any time without prior notice, although such changes will not apply to bookings that have already been accepted by us. It is therefore essential that you read, save and/or print a copy of the Booking Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.

23. GOVERNING LAW AND JURISDICTION

This agreement and our services shall be exclusively governed by and construed in accordance with Greek law. You and we both agree to submit to the exclusive jurisdiction of the Greek courts.

It is noted that before submitting any kind of complaints and petitions before the Greek courts in respect of the travel services we provide to you, you are entitled (but not obliged to) to address the following authorities in order to achieve an out – of – court arrangement of your complaint/ petition· it is noted that the filing of any complaints & petitions before the below mentioned authorities is not a prerequisite of the filing any relevant complaints and petitions before the Courts and the submission of any complaints and petitions before the below authorities do not suspend the deadlines for the filing of any complaints and petitions (e.g. lawsuits etc.) before the Greek courts :

(a) General Consumers Secretariat (tel.: 1520, address: Kaniggos Square, P.C. 10181, Athens – Greece, fax: +30 2103843549, email:1520@efpolis.gr): http://www.efpolis.gr/ ;

(b) Friendly Arrangement Commission for the Out of Court Resolution of Disputes between consumers and suppliers, established at your prefecture of your permanent address; and

(c) Consumers Ombudsman (within a deadline from the date you were made aware of the dispute – address: Alexandras Av 144, T.C. 11471, Athens – Greece, fax: +30 210 6460414, email: grammateia@synigoroskatanaloti.gr ): http://www.synigoroskatanaloti.gr/index.html .